CHAPTER 1 - TELECOMMUNICATIONS OVERVIEW
TRUE/FALSE
The transmitter is the means of carrying the signal from the source to the destination.
ANS: F REF: 2
The receiver is the device that captures the message from the communications channel and converts it into a form that the person or machine at the destination can understand.
ANS: T REF: 3
The type of communication in which messages flow in only one direction, from source to destination, is known as simplex.
ANS: T REF: 3
In full-duplex communication, messages can travel over the communications channel in both directions simultaneously.
ANS: T REF: 4
In one-to-one communication, a single source sends information to a single destination.
ANS: T REF: 4
In one-to-many communication, a single source simultaneously sends information to multiple destinations.
ANS: T REF: 4
Voice telecommunications refers to any means of using electrical signals to transmit the human voice across a distance, such as telephones and radio broadcasts.
ANS: T REF: 5
MULTIPLE CHOICE
Which of the following involves an exchange of information between electrical or electronic devices?
a. |
Personal communication |
c. |
Data communication |
b. |
Voice communication |
d. |
Video communication |
ANS: C REF: 2
Which of the following occurs when the parties sending and receiving information are human?
a. |
Personal communication |
c. |
Video communication |
b. |
Voice communication |
d. |
Data communication |
ANS: A REF: 2
The originator of a message is known as the:
a. |
Transmitter |
c. |
Receiver |
b. |
Source |
d. |
Destination |
ANS: B REF: 2
Which of the following is the means of carrying a signal from the source to the destination?
a. |
Transmitter |
c. |
Communications channel |
b. |
Transmission media |
d. |
b and c only |
ANS: D REF: 3
In the context of data communications, a communication channel is more commonly referred to as the:
a. |
Source |
c. |
Destination |
b. |
Transmission media |
d. |
Receiver |
ANS: B REF: 3
Which of the following is the device that captures the message from the communications channel and converts it into a form that a person or machine at the destination can understand?
a. |
Receiver |
c. |
Transmission media |
b. |
Communications channel |
d. |
Transmitter |
ANS: A REF: 3
Which of the following is the person or machine to whom the message is directed in a communications exchange?
a. |
Receiver |
c. |
Source |
b. |
Transmission media |
d. |
Destination |
ANS: D REF: 3
The type of communication in which messages flow in only one direction, from source to destination, is known as:
a. |
Simplex |
c. |
Broadcast |
b. |
Half-duplex |
d. |
Full duplex |
ANS: A REF: 3
The type of communication that allows messages to travel over the communications channel in both directions simultaneously is known as:
a. |
Simplex |
c. |
Broadcast |
b. |
Half-duplex |
d. |
Full duplex |
ANS: D REF: 4
Which of the following is an example of half-duplex communication?
a. |
CB radio |
c. |
P.A. system |
b. |
Telephone |
d. |
Answering machine |
ANS: A REF: 4
Which of the following occurs when a single source simultaneously sends information to multiple destinations?
a. |
One-to-one communication |
c. |
Many-to-many communication |
b. |
Broadcast communication |
d. |
Point-to-point communication |
ANS: B REF: 4
Which of the following occurs when many sources issue messages to many destinations?
a. |
One-to-one communication |
c. |
Many-to-many communication |
b. |
One-to-many communication |
d. |
Broadcast communication |
ANS: C REF: 4
Telecommunication services are typically divided into which of the following categories?
a. |
Voice |
c. |
Data |
b. |
Video |
d. |
All of the above |
ANS: D REF: 5
Which of the following refers to the use of electrical signals to exchange encoded information between computerized devices across a distance?
a. |
Data telecommunications |
c. |
Video telecommunications |
b. |
Voice telecommunications |
d. |
All of the above |
ANS: A REF: 5
Which of the following form the foundation of most major data telecommunications system?
a. |
Networks |
c. |
Call center |
b. |
Telephones |
d. |
Equipment providers |
ANS: A REF: 8
A combination of voice, video, and data communication along the same communication channel is called:
a. |
Telecommunication |
c. |
Convergence |
b. |
Telemedicine |
d. |
Network |
ANS: C REF: 8
Companies that supply the communications channels for voice and data transmission, are known as:
a. |
Equipment providers |
c. |
Service providers |
b. |
Call centers |
d. |
IVRs |
ANS: C REF: 9
Companies that supply the user and connectivity equipment, such as telephones, are known as:
a. |
Service providers |
c. |
IVRs |
b. |
Call centers |
d. |
Equipment providers |
ANS: D REF: 9
A facility dedicated to fielding customer calls is known as:
a. |
IVR |
c. |
ACD |
b. |
Call center |
d. |
IRV |
ANS: B REF: 10
A method of sending information over the telephone by pressing buttons in response to recorded voice prompts, is known as:
a. |
IVR |
c. |
ACD |
b. |
Call center |
d. |
ADC |
ANS: A REF: 10
An advanced call center at a utilities company typically uses both an ACD and a(n):
a. |
Network |
c. |
IVC |
b. |
IVR |
d. |
ADC |
ANS: B REF: 12
The use of data telecommunications to conduct business transactions is known as:
a. |
E-business |
c. |
Telemedicine |
b. |
Network |
d. |
Distance learning |
ANS: A REF: 14
The use of telecommunications technology to inform, educate, or train students across distances is referred to as:
a. |
Telemedicine |
c. |
Personal communication |
b. |
E-business |
d. |
Distance learning |
ANS: D REF: 17
A transmission media that contains thin strands of glass in its core and uses pulses of light to convey signals is known as:
a. |
Transmitter |
c. |
Communications channel |
b. |
Fiber optic cable |
d. |
Receiver |
ANS: B REF: 18
Documented agreements containing technical specifications or other precise criteria that stipulate how a particular product is designed are commonly referred to as:
a. |
Protocols |
c. |
Rules |
b. |
Standards |
d. |
None of the above |
ANS: B REF: 21
COMPLETION
When the parties sending and receiving information are human, ____________________ occurs.
ANS: personal communication REF: 2
____________________ involves an exchange of information between electrical or electronic devices.
ANS: Data communication REF: 2
The ____________________ is the originator of the message, whether it is a person or machine.
ANS: source REF: 2
The ____________________ is the equipment that modifies the message into the form required for transmission.
ANS: transmitter REF: 2
The communications ____________________ is the means of carrying the signal from the source to the destination.
ANS: channel REF: 3
A communication channel is more commonly referred to as the ____________________ medium.
ANS: transmission REF: 3
The ____________________ is the device that captures the message from the communications channel and converts it into a form that the person or machine at the destination can understand.
ANS: receiver REF: 3
The ____________________ in a communications exchange is the person or machine to whom the message is directed.
ANS: destination REF: 3
The type of communication in which messages flow in only one direction, from source to destination, is known as ____________________.
ANS: simplex REF: 3
____________________ occurs when messages travel in both directions between the source and the destination, but only in one direction.
ANS: Half-duplex REF: 3
CHAPTER 2 - PRINCIPLES OF TELECOMMUNICATIONS TECHNOLOGY
TRUE/FALSE
Static electricity is the release of an accumulated charge in some material or object.
ANS: T REF: 41
Current electricity is the controlled movement of an electrical charge along the atoms of a conductor.
ANS: T REF: 41
The pressure that the electric current exerts on its conductor is known as amperes.
ANS: F REF: 43
Resistance is measured in volts.
ANS: F REF: 44
In alternating current (AC), an electrical charge flows steadily in one direction over the conductor.
ANS: F REF: 47
MULTIPLE CHOICE
Which of the following is a release of an accumulated charge in some material or object?
a. |
Electrostatic charges |
c. |
Static electricity |
b. |
Charge |
d. |
Current electricity |
ANS: C REF: 41
Which of the following refers to the controlled movement of an electrical charge?
a. |
Current electricity |
c. |
Static electricity |
b. |
Electrostatic charges |
d. |
Signal |
ANS: A REF: 41
Which of the following is a closed connection between an electric source and a load over which current flows?
a. |
Signal |
c. |
Conductor |
b. |
Circuit |
d. |
Grounding |
ANS: B REF: 42
When current is manipulated to transmit information, it becomes:
a. |
Signal |
c. |
Conductor |
b. |
Circuit |
d. |
Static electricity |
ANS: A REF: 42
The material over which electric current readily flows is known as:
a. |
Signal |
c. |
Voltage |
b. |
Circuit |
d. |
Conductor |
ANS: D REF: 42
Materials that do not allow electric current to flow easily are called:
a. |
Volts |
c. |
Insulators |
b. |
Semiconductors |
d. |
Conductors |
ANS: C REF: 43
The charge flowing through a wire each second is measured in:
a. |
Resistance |
c. |
Amperes |
b. |
Hertz |
d. |
Volts |
ANS: C REF: 44
A material's opposition to current is referred to as:
a. |
Resistance |
c. |
Ohms |
b. |
Amperes |
d. |
Capacitance |
ANS: A REF: 44
Resistance is measured in:
a. |
Amperes |
c. |
Volts |
b. |
Hertz |
d. |
Ohms |
ANS: D REF: 45
Which of the following allows an electrical charge to flow steadily in one direction over a conductor?
a. |
DC |
c. |
Generator |
b. |
AC |
d. |
Frequency |
ANS: A REF: 47
Which of the following allows an electrical charge to flow in one direction first, then in the opposite direction, then back in the first direction?
a. |
DC |
c. |
Generator |
b. |
AC |
d. |
Frequency |
ANS: B REF: 48
Which of the following refers to the number of cycles in a sine wave that are completed within a specified time frame?
a. |
Generator |
c. |
Cycle |
b. |
Frequency |
d. |
Oscillation |
ANS: B REF: 48
Frequency is measured in:
a. |
Amperes |
c. |
Volts |
b. |
Amplitude |
d. |
Hertz |
ANS: D REF: 48
When electrons move, they produce:
a. |
Electromagnetism |
c. |
Electromagnet |
b. |
Magnetic field |
d. |
Inductor |
ANS: B REF: 53
Which of the following measures resistance?
a. |
Volt |
c. |
Watt |
b. |
Ampere |
d. |
Ohm |
ANS: D REF: 59
Which of the following measures Power?
a. |
Volts |
c. |
Farad |
b. |
Watt |
d. |
Ohm |
ANS: B REF: 59
Which of the following measures frequency?
a. |
Watt |
c. |
Hertz |
b. |
Henry |
d. |
Ohm |
ANS: C REF: 59
COMPLETION
____________________ is the controlled movement of an electrical charge along the atoms of a conductor.
ANS:
Current electricity
Electric current
REF: 41
A(n) ____________________ is a closed connection between an electric source and a load over which current may flow.
ANS: circuit REF: 42
A material over which electric current readily flows is known as a(n) ____________________.
ANS: conductor REF: 42
When current is manipulated to transmit information, it becomes a(n) ____________________.
ANS: signal REF: 42
____________________ is a material's opposition to electric current.
ANS: Resistance REF: 44
CHAPTER 3 - THE EVOLUTION OF TELECOMMUNICATIONS TECHNOLOGY AND POLICY
TRUE/FALSE
Simultaneously transmitting an indeterminate number of multiple signals over one circuit is known as multiplexing.
ANS: T REF: 99
Simultaneously transmitting a signal in both directions along the same wire is known as duplexing.
ANS: T REF: 99
Telephones are examples of wireline technology.
ANS: T REF: 104
A type of signaling in which visual cues represent letters or words is known as a semaphore.
ANS: T REF: 98
A tandem switching center is an exchange where lines from multiple homes and businesses in one geographic area converge and terminate.
ANS: F REF: 104
MULTIPLE CHOICE
Which of the following is the company that was initially formed when American Bell took controlling interest in Western Electric?
a. |
Bell Telephone Laboratories |
c. |
Bellcore |
b. |
Bell System |
d. |
BOCs |
ANS: B REF: 112
Which of the following is a geographic area that is serviced by a single low-power transmitter for wireless communication?
a. |
Cell |
c. |
Local office |
b. |
Central office |
d. |
Local switching center |
ANS: A REF: 129
Which of the following is a telephone company facility where lines are terminated and can also be connected with other lines to complete calls?
a. |
Local office |
c. |
interLATA |
b. |
Central office |
d. |
intraLATA |
ANS: B REF: 129
Which of the following is an automated telephone switch that used a grid of horizontal and vertical bars with electromagnets at their ends?
a. |
Difference engine |
c. |
Crossbar switch |
b. |
ENIAC |
d. |
Downlink |
ANS: C REF: 103
Which of the following is the transmission of a signal from an orbiting satellite to an earth-based receiver?
a. |
Computing |
c. |
ENIAC |
b. |
Downlink |
d. |
Microwave link |
ANS: B REF: 107
The simultaneous transmission of a signal in both directions along a single transmission pathway is referred to as?
a. |
Multiplexing |
c. |
Duplexing |
b. |
Computing |
d. |
None of the above |
ANS: C REF: 99
Which of the following is an early computer that was developed in cooperation between the U.S. Army and the University of Pennsylvania?
a. |
MFJ |
c. |
RBOC |
b. |
ENIAC |
d. |
Audion |
ANS: B REF: 108
Which of the following is a method of transmitting signals that uses one wave containing the information to be transmitted, combined with another wave?
a. |
Frequency modulation |
c. |
interLATA |
b. |
Multiplexing |
d. |
intraLATA |
ANS: A REF: 105
The service that is initiated and terminated between LATAs is referred to as:
a. |
LEC |
c. |
intraLATA |
b. |
interLATA |
d. |
ENIAC |
ANS: B REF: 119
Which of the following initiates and terminates within a local service area?
a. |
interLATA |
c. |
intraLATA |
b. |
Microwave link |
d. |
Cell |
ANS: C REF: 118
The 1913 agreement between AT&T and the U.S. Department of Justice that forced AT&T to divest itself of Western Union, is referred to as?
a. |
Carterfone decision |
c. |
Hush-a-Phone decision |
b. |
Kingsbury Commitment |
d. |
None of the above |
ANS: B REF: 112
A geographical area that defines local phone calls is referred to as:
a. |
RBOC |
c. |
LEC |
b. |
MFJ |
d. |
LATA |
ANS: D REF: 118
Which of the following is an exchange where multiple phone lines from homes and businesses in one geographic area converge and terminate?
a. |
LATA |
c. |
Local switching center |
b. |
Central office |
d. |
None of the above |
ANS: C REF: 104
A method of presenting characters with a series of dots and dashes is known as:
a. |
MFJ |
c. |
Computing |
b. |
Morse code |
d. |
Audion |
ANS: B REF: 98
The simultaneous transmission of multiple signals over one transmission pathway is referred to as:
a. |
Duplexing |
c. |
Multiplexing |
b. |
Time division switching |
d. |
Space division switching |
ANS: C REF: 99
The type of signaling in which visual cues are used to represent letters or words is referred to as:
a. |
Semaphore |
c. |
Audion |
b. |
Morse code |
d. |
LATA |
ANS: A REF: 98
A transmission technique in which samples from multiple incoming lines are digitized then issued to the same circuit, is referred to as:
a. |
Space division switching |
c. |
Time division switch |
b. |
Crossbar switch |
d. |
Switching |
ANS: C REF: 103
An exchange where lines from multiple local office converge and terminate is referred to as:
a. |
Local switching center |
c. |
Tandem switching |
b. |
Central office |
d. |
Toll switching |
ANS: C REF: 104
An exchange where lines from multiple tandem switching centers converge and terminate is referred to as:
a. |
Local switching center |
c. |
Local office |
b. |
Tandem switching |
d. |
Toll switching center |
ANS: D REF: 104
COMPLETION
The type of signaling where visual cues represent letters or words, is known as a(n) ____________________.
ANS: semaphore REF: 98
Simultaneously transmitting a signal in both directions along the same wire is referred to as ____________________.
ANS: duplexing REF: 99
Simultaneously transmitting an indeterminate number of multiple signals over one circuit is referred to as ____________________.
ANS: multiplexing REF: 99
The ____________________ used a grid of horizontal and vertical bars with electromagnets at their ends.
ANS: crossbar switch REF: 103
A(n) ____________________ center is a place where multiple telephone lines from homes and businesses in one geographic area converge and terminate.
ANS: local switching REF: 104
A(n) ____________________ center is an exchange where lines from multiple local offices converge and terminate.
ANS: tandem switching REF: 104
A(n) ____________________ center is an exchange where lines from multiple tandem switching centers converge and terminate.
ANS: toll switching REF: 104
Telegraphs and telephones are examples of ____________________ technology.
ANS:
wireline
wire-bound
wire bound
REF: 104
CHAPTER 4 - THE PUBLIC NETWORK
TRUE/FALSE
The cabling and equipment located within a carrier's central offices is referred to as the inside plant.
ANS: T REF: 155
The NXX number is a prefix that represents a line's central office prefix.
ANS: T REF: 172
The system of cabling, poles, towers, and other connectivity equipment between the demarcation point and central offices is referred to as the outside plant.
ANS: T REF: 147
The cable that runs from a subscriber's demarcation point to telephone pole or underground conduit is known as a jump wire.
ANS: F REF: 153
Out-of-band signaling is a technique in which signals between switches, including all status and routing information, are communicated over a separate path on the network that voice signals use.
ANS: T REF: 167
MULTIPLE CHOICE
Which of the following refers to the determination of the path that a call's circuit will travel in order to be completed?
a. |
Call setup |
c. |
Call supervision |
b. |
Call routing |
d. |
Collocate |
ANS: B REF: 162
Which of the following refers to the establishment of a circuit between the caller and the party whose number was dialed?
a. |
Call routing |
c. |
Collocate |
b. |
Call supervision |
d. |
Call setup |
ANS: D REF: 162
The maintenance of the circuit between a caller and the party whose number was dialed is referred to as:
a. |
Call supervision |
c. |
Common carrier |
b. |
Call routing |
d. |
Cross-connect |
ANS: A REF: 162
Which of the following is a direct provider of a public telecommunications service that is subject to regulation by the FCC?
a. |
PSTN |
c. |
MDF |
b. |
Regional office |
d. |
Common carrier |
The place that marks the difference between a LEC's facilities and the subscriber's CPE is known as:
a. |
Demarc box |
c. |
Main distributing frame |
b. |
Distribution cable |
d. |
Demarcation point |
ANS: D REF: 147
The cabling that connects multiple subscriber drop wires in a neighborhood to a larger conduit is known as:
a. |
Distribution cable |
c. |
Structured cabling |
b. |
Jump wires |
d. |
Conduit |
ANS: A REF: 153
The cable that runs from a subscriber's demarcation point to a telephone pole, or underground conduit, is referred to as:
a. |
Distribution cable |
c. |
Jumper wires |
b. |
Drop wire |
d. |
Conduit |
ANS: B REF: 153
A thick tube in which cables are housed to remain protected from environmental damage is referred to as:
a. |
Conduit |
c. |
Jumper wire |
b. |
Drop wire |
d. |
Distribution cable |
ANS: A REF: 152
The cabling and equipment located within a carrier's central office is known as:
a. |
Jumper wires |
c. |
Main feeder |
b. |
Local loop |
d. |
Inside plant |
ANS: D REF: 155
Which of the following is the portion of a subscriber's connection to a carrier's network that links a residence or business to its local phone company's central office?
a. |
Inside plant |
c. |
Local loop |
b. |
Main feeder |
d. |
Outside plant |
ANS: C REF: 149
The place where numerous individual incoming lines first terminate at a central office is called:
a. |
Main feeder |
c. |
Main distributing frame |
b. |
Inside plant |
d. |
End office |
ANS: C REF: 157
The physical point at which a subscriber's facilities connect with a service provider's facilities is known as:
a. |
Main feeder |
c. |
Rack |
b. |
Network interface device |
d. |
Serving area |
ANS: B REF: 147
Which of the following is a prefix that represents a line's central office prefix?
a. |
NPA |
c. |
MDF |
b. |
NXX |
d. |
SAI |
ANS: B REF: 172
Which of the following is a technique in which signals between switches are communicated over a separate path on the network from that which is used by voice signals use?
a. |
Point of presence |
c. |
Out-of-band signaling |
b. |
NANP |
d. |
Call routing |
ANS: C REF: 167
Which of the following is a type of telecommunications carrier that leases links, or other facilities, in wholesale amounts from another carrier, and resells the service to consumers under its name?
a. |
Reseller |
c. |
PSTN |
b. |
Common carrier |
d. |
None of the above |
ANS: A REF: 145
The geographical boundary that includes all of a central office's subscribers is known as:
a. |
Serving area |
c. |
Demarcation point |
b. |
Regional office |
d. |
Outside plane |
ANS: A REF: 152
The device attached to incoming LEC lines at the network interface that prevents a customer's telephone equipment from being damaged, is referred to as:
a. |
Service area interface |
c. |
Relay rack |
b. |
Structured cabling |
d. |
Station protector |
ANS: D REF: 148
Which of the following refers to the place where a wire ends?
a. |
Trunk |
c. |
Termination |
b. |
Conduit |
d. |
Demarc box |
ANS: C REF: 144
A transmission route between switches is referred to as:
a. |
Trunk |
c. |
Inside plant |
b. |
Termination |
d. |
Runway |
ANS: A REF: 164
The digits transmitted with a phone number to identify the number to which the call should be billed is referred to as:
a. |
NXX number |
c. |
RAND |
b. |
ANI |
d. |
SAC |
ANS: B REF: 172
COMPLETION
____________________ is the determination of the path that a call's circuit will travel in order to be completed.
ANS: Call routing REF: 162
____________________ is the establishment of a circuit between the caller and the party whose number she has dialed.
ANS: Call setup REF: 162
____________________ is the maintenance of the circuit between a caller and the called party.
ANS: Call supervision REF: 176
____________________ are direct providers of a public telephone telecommunications service that is subject to regulation by the FCC and state public utilities commission.
ANS: Common carriers REF: 145
The cable that connects a subscriber's demarcation point to a telephone pole is known as ____________________.
ANS: drop wire REF: 153
____________________ is the cabling and equipment located within a carrier's central offices.
ANS: Inside plant REF: 155
A circuit that is used for voice or data transmission is known as a(n) ____________________.
ANS: line REF: 144
The geographical boundary that includes all of a central office's subscribers is known as a(n) ____________________
ANS: Serving area REF: 152