CHAPTER 1 - TELECOMMUNICATIONS OVERVIEW

TRUE/FALSE

The transmitter is the means of carrying the signal from the source to the destination.

ANS: F REF: 2

The receiver is the device that captures the message from the communications channel and converts it into a form that the person or machine at the destination can understand.

ANS: T REF: 3

The type of communication in which messages flow in only one direction, from source to destination, is known as simplex.

ANS: T REF: 3

In full-duplex communication, messages can travel over the communications channel in both directions simultaneously.

ANS: T REF: 4

In one-to-one communication, a single source sends information to a single destination.

ANS: T REF: 4

In one-to-many communication, a single source simultaneously sends information to multiple destinations.

ANS: T REF: 4

Voice telecommunications refers to any means of using electrical signals to transmit the human voice across a distance, such as telephones and radio broadcasts.

ANS: T REF: 5

MULTIPLE CHOICE

Which of the following involves an exchange of information between electrical or electronic devices?

a.

Personal communication

c.

Data communication

b.

Voice communication

d.

Video communication

 ANS: C REF: 2

Which of the following occurs when the parties sending and receiving information are human?

a.

Personal communication

c.

Video communication

b.

Voice communication

d.

Data communication

 ANS: A REF: 2

The originator of a message is known as the:

a.

Transmitter

c.

Receiver

b.

Source

d.

Destination

 ANS: B REF: 2

Which of the following is the means of carrying a signal from the source to the destination?

a.

Transmitter

c.

Communications channel

b.

Transmission media

d.

b and c only

 ANS: D REF: 3

In the context of data communications, a communication channel is more commonly referred to as the:

a.

Source

c.

Destination

b.

Transmission media

d.

Receiver

 ANS: B REF: 3

Which of the following is the device that captures the message from the communications channel and converts it into a form that a person or machine at the destination can understand?

a.

Receiver

c.

Transmission media

b.

Communications channel

d.

Transmitter

 ANS: A REF: 3

Which of the following is the person or machine to whom the message is directed in a communications exchange?

a.

Receiver

c.

Source

b.

Transmission media

d.

Destination

 ANS: D REF: 3

The type of communication in which messages flow in only one direction, from source to destination, is known as:

a.

Simplex

c.

Broadcast

b.

Half-duplex

d.

Full duplex

 ANS: A REF: 3

 

The type of communication that allows messages to travel over the communications channel in both directions simultaneously is known as:

a.

Simplex

c.

Broadcast

b.

Half-duplex

d.

Full duplex

ANS: D REF: 4

Which of the following is an example of half-duplex communication?

a.

CB radio

c.

P.A. system

b.

Telephone

d.

Answering machine

 ANS: A REF: 4

Which of the following occurs when a single source simultaneously sends information to multiple destinations?

a.

One-to-one communication

c.

Many-to-many communication

b.

Broadcast communication

d.

Point-to-point communication

 ANS: B REF: 4

Which of the following occurs when many sources issue messages to many destinations?

a.

One-to-one communication

c.

Many-to-many communication

b.

One-to-many communication

d.

Broadcast communication

 

ANS: C REF: 4

Telecommunication services are typically divided into which of the following categories?

a.

Voice

c.

Data

b.

Video

d.

All of the above

 ANS: D REF: 5

Which of the following refers to the use of electrical signals to exchange encoded information between computerized devices across a distance?

a.

Data telecommunications

c.

Video telecommunications

b.

Voice telecommunications

d.

All of the above

 ANS: A REF: 5

Which of the following form the foundation of most major data telecommunications system?

a.

Networks

c.

Call center

b.

Telephones

d.

Equipment providers

 ANS: A REF: 8

A combination of voice, video, and data communication along the same communication channel is called:

a.

Telecommunication

c.

Convergence

b.

Telemedicine

d.

Network

 ANS: C REF: 8

Companies that supply the communications channels for voice and data transmission, are known as:

a.

Equipment providers

c.

Service providers

b.

Call centers

d.

IVRs

 ANS: C REF: 9

Companies that supply the user and connectivity equipment, such as telephones, are known as:

a.

Service providers

c.

IVRs

b.

Call centers

d.

Equipment providers

 ANS: D REF: 9

A facility dedicated to fielding customer calls is known as:

a.

IVR

c.

ACD

b.

Call center

d.

IRV

ANS: B REF: 10

A method of sending information over the telephone by pressing buttons in response to recorded voice prompts, is known as:

a.

IVR

c.

ACD

b.

Call center

d.

ADC

ANS: A REF: 10

An advanced call center at a utilities company typically uses both an ACD and a(n):

a.

Network

c.

IVC

b.

IVR

d.

ADC

ANS: B REF: 12

The use of data telecommunications to conduct business transactions is known as:

a.

E-business

c.

Telemedicine

b.

Network

d.

Distance learning

ANS: A REF: 14

The use of telecommunications technology to inform, educate, or train students across distances is referred to as:

a.

Telemedicine

c.

Personal communication

b.

E-business

d.

Distance learning

 ANS: D REF: 17

A transmission media that contains thin strands of glass in its core and uses pulses of light to convey signals is known as:

a.

Transmitter

c.

Communications channel

b.

Fiber optic cable

d.

Receiver

ANS: B REF: 18

Documented agreements containing technical specifications or other precise criteria that stipulate how a particular product is designed are commonly referred to as:

a.

Protocols

c.

Rules

b.

Standards

d.

None of the above

 ANS: B REF: 21

COMPLETION

When the parties sending and receiving information are human, ____________________ occurs.

ANS: personal communication REF: 2

____________________ involves an exchange of information between electrical or electronic devices.

ANS: Data communication REF: 2

The ____________________ is the originator of the message, whether it is a person or machine.

ANS: source REF: 2

The ____________________ is the equipment that modifies the message into the form required for transmission.

ANS: transmitter REF: 2

The communications ____________________ is the means of carrying the signal from the source to the destination.

ANS: channel REF: 3

A communication channel is more commonly referred to as the ____________________ medium.

ANS: transmission REF: 3

The ____________________ is the device that captures the message from the communications channel and converts it into a form that the person or machine at the destination can understand.

ANS: receiver REF: 3

The ____________________ in a communications exchange is the person or machine to whom the message is directed.

ANS: destination REF: 3

The type of communication in which messages flow in only one direction, from source to destination, is known as ____________________.

ANS: simplex REF: 3

____________________ occurs when messages travel in both directions between the source and the destination, but only in one direction.

ANS: Half-duplex REF: 3

CHAPTER 2 - PRINCIPLES OF TELECOMMUNICATIONS TECHNOLOGY

TRUE/FALSE

Static electricity is the release of an accumulated charge in some material or object.

ANS: T REF: 41

Current electricity is the controlled movement of an electrical charge along the atoms of a conductor.

ANS: T REF: 41

The pressure that the electric current exerts on its conductor is known as amperes.

ANS: F REF: 43

Resistance is measured in volts.

ANS: F REF: 44

In alternating current (AC), an electrical charge flows steadily in one direction over the conductor.

ANS: F REF: 47

MULTIPLE CHOICE

Which of the following is a release of an accumulated charge in some material or object?

a.

Electrostatic charges

c.

Static electricity

b.

Charge

d.

Current electricity

 ANS: C REF: 41

Which of the following refers to the controlled movement of an electrical charge?

a.

Current electricity

c.

Static electricity

b.

Electrostatic charges

d.

Signal

 ANS: A REF: 41

Which of the following is a closed connection between an electric source and a load over which current flows?

a.

Signal

c.

Conductor

b.

Circuit

d.

Grounding

 ANS: B REF: 42

When current is manipulated to transmit information, it becomes:

a.

Signal

c.

Conductor

b.

Circuit

d.

Static electricity

 ANS: A REF: 42

The material over which electric current readily flows is known as:

a.

Signal

c.

Voltage

b.

Circuit

d.

Conductor

 ANS: D REF: 42

Materials that do not allow electric current to flow easily are called:

a.

Volts

c.

Insulators

b.

Semiconductors

d.

Conductors

 ANS: C REF: 43

The charge flowing through a wire each second is measured in:

a.

Resistance

c.

Amperes

b.

Hertz

d.

Volts

 ANS: C REF: 44

A material's opposition to current is referred to as:

a.

Resistance

c.

Ohms

b.

Amperes

d.

Capacitance

 ANS: A REF: 44

Resistance is measured in:

a.

Amperes

c.

Volts

b.

Hertz

d.

Ohms

 ANS: D REF: 45

Which of the following allows an electrical charge to flow steadily in one direction over a conductor?

a.

DC

c.

Generator

b.

AC

d.

Frequency

 ANS: A REF: 47

Which of the following allows an electrical charge to flow in one direction first, then in the opposite direction, then back in the first direction?

a.

DC

c.

Generator

b.

AC

d.

Frequency

 ANS: B REF: 48

Which of the following refers to the number of cycles in a sine wave that are completed within a specified time frame?

a.

Generator

c.

Cycle

b.

Frequency

d.

Oscillation

 ANS: B REF: 48

Frequency is measured in:

a.

Amperes

c.

Volts

b.

Amplitude

d.

Hertz

 ANS: D REF: 48

When electrons move, they produce:

a.

Electromagnetism

c.

Electromagnet

b.

Magnetic field

d.

Inductor

 ANS: B REF: 53

Which of the following measures resistance?

a.

Volt

c.

Watt

b.

Ampere

d.

Ohm

 ANS: D REF: 59

Which of the following measures Power?

a.

Volts

c.

Farad

b.

Watt

d.

Ohm

 ANS: B REF: 59

Which of the following measures frequency?

a.

Watt

c.

Hertz

b.

Henry

d.

Ohm

 ANS: C REF: 59

COMPLETION

____________________ is the controlled movement of an electrical charge along the atoms of a conductor.

ANS:

Current electricity

Electric current

REF: 41

A(n) ____________________ is a closed connection between an electric source and a load over which current may flow.

ANS: circuit REF: 42

A material over which electric current readily flows is known as a(n) ____________________.

ANS: conductor REF: 42

When current is manipulated to transmit information, it becomes a(n) ____________________.

ANS: signal REF: 42

____________________ is a material's opposition to electric current.

ANS: Resistance REF: 44

CHAPTER 3 - THE EVOLUTION OF TELECOMMUNICATIONS TECHNOLOGY AND POLICY

TRUE/FALSE

Simultaneously transmitting an indeterminate number of multiple signals over one circuit is known as multiplexing.

ANS: T REF: 99

Simultaneously transmitting a signal in both directions along the same wire is known as duplexing.

ANS: T REF: 99

Telephones are examples of wireline technology.

ANS: T REF: 104

A type of signaling in which visual cues represent letters or words is known as a semaphore.

ANS: T REF: 98

A tandem switching center is an exchange where lines from multiple homes and businesses in one geographic area converge and terminate.

ANS: F REF: 104

MULTIPLE CHOICE

Which of the following is the company that was initially formed when American Bell took controlling interest in Western Electric?

a.

Bell Telephone Laboratories

c.

Bellcore

b.

Bell System

d.

BOCs

 ANS: B REF: 112

Which of the following is a geographic area that is serviced by a single low-power transmitter for wireless communication?

a.

Cell

c.

Local office

b.

Central office

d.

Local switching center

 ANS: A REF: 129

Which of the following is a telephone company facility where lines are terminated and can also be connected with other lines to complete calls?

a.

Local office

c.

interLATA

b.

Central office

d.

intraLATA

 ANS: B REF: 129

Which of the following is an automated telephone switch that used a grid of horizontal and vertical bars with electromagnets at their ends?

a.

Difference engine

c.

Crossbar switch

b.

ENIAC

d.

Downlink

 ANS: C REF: 103

Which of the following is the transmission of a signal from an orbiting satellite to an earth-based receiver?

a.

Computing

c.

ENIAC

b.

Downlink

d.

Microwave link

 ANS: B REF: 107

The simultaneous transmission of a signal in both directions along a single transmission pathway is referred to as?

a.

Multiplexing

c.

Duplexing

b.

Computing

d.

None of the above

 ANS: C REF: 99

Which of the following is an early computer that was developed in cooperation between the U.S. Army and the University of Pennsylvania?

a.

MFJ

c.

RBOC

b.

ENIAC

d.

Audion

ANS: B REF: 108

Which of the following is a method of transmitting signals that uses one wave containing the information to be transmitted, combined with another wave?

a.

Frequency modulation

c.

interLATA

b.

Multiplexing

d.

intraLATA

 ANS: A REF: 105

The service that is initiated and terminated between LATAs is referred to as:

a.

LEC

c.

intraLATA

b.

interLATA

d.

ENIAC

ANS: B REF: 119

Which of the following initiates and terminates within a local service area?

a.

interLATA

c.

intraLATA

b.

Microwave link

d.

Cell

 ANS: C REF: 118

The 1913 agreement between AT&T and the U.S. Department of Justice that forced AT&T to divest itself of Western Union, is referred to as?

a.

Carterfone decision

c.

Hush-a-Phone decision

b.

Kingsbury Commitment

d.

None of the above

 ANS: B REF: 112

A geographical area that defines local phone calls is referred to as:

a.

RBOC

c.

LEC

b.

MFJ

d.

LATA

 ANS: D REF: 118

Which of the following is an exchange where multiple phone lines from homes and businesses in one geographic area converge and terminate?

a.

LATA

c.

Local switching center

b.

Central office

d.

None of the above

 ANS: C REF: 104

A method of presenting characters with a series of dots and dashes is known as:

a.

MFJ

c.

Computing

b.

Morse code

d.

Audion

 ANS: B REF: 98

The simultaneous transmission of multiple signals over one transmission pathway is referred to as:

a.

Duplexing

c.

Multiplexing

b.

Time division switching

d.

Space division switching

 ANS: C REF: 99

The type of signaling in which visual cues are used to represent letters or words is referred to as:

a.

Semaphore

c.

Audion

b.

Morse code

d.

LATA

 ANS: A REF: 98

A transmission technique in which samples from multiple incoming lines are digitized then issued to the same circuit, is referred to as:

a.

Space division switching

c.

Time division switch

b.

Crossbar switch

d.

Switching

 ANS: C REF: 103

An exchange where lines from multiple local office converge and terminate is referred to as:

a.

Local switching center

c.

Tandem switching

b.

Central office

d.

Toll switching

 ANS: C REF: 104

An exchange where lines from multiple tandem switching centers converge and terminate is referred to as:

a.

Local switching center

c.

Local office

b.

Tandem switching

d.

Toll switching center

 ANS: D REF: 104

COMPLETION

The type of signaling where visual cues represent letters or words, is known as a(n) ____________________.

ANS: semaphore REF: 98

Simultaneously transmitting a signal in both directions along the same wire is referred to as ____________________.

ANS: duplexing REF: 99

Simultaneously transmitting an indeterminate number of multiple signals over one circuit is referred to as ____________________.

ANS: multiplexing REF: 99

The ____________________ used a grid of horizontal and vertical bars with electromagnets at their ends.

ANS: crossbar switch REF: 103

A(n) ____________________ center is a place where multiple telephone lines from homes and businesses in one geographic area converge and terminate.

ANS: local switching REF: 104

A(n) ____________________ center is an exchange where lines from multiple local offices converge and terminate.

ANS: tandem switching REF: 104

A(n) ____________________ center is an exchange where lines from multiple tandem switching centers converge and terminate.

ANS: toll switching REF: 104

Telegraphs and telephones are examples of ____________________ technology.

ANS:

wireline

wire-bound

wire bound

REF: 104

CHAPTER 4 - THE PUBLIC NETWORK

TRUE/FALSE

The cabling and equipment located within a carrier's central offices is referred to as the inside plant.

ANS: T REF: 155

The NXX number is a prefix that represents a line's central office prefix.

ANS: T REF: 172

The system of cabling, poles, towers, and other connectivity equipment between the demarcation point and central offices is referred to as the outside plant.

ANS: T REF: 147

The cable that runs from a subscriber's demarcation point to telephone pole or underground conduit is known as a jump wire.

ANS: F REF: 153

Out-of-band signaling is a technique in which signals between switches, including all status and routing information, are communicated over a separate path on the network that voice signals use.

ANS: T REF: 167

MULTIPLE CHOICE

Which of the following refers to the determination of the path that a call's circuit will travel in order to be completed?

a.

Call setup

c.

Call supervision

b.

Call routing

d.

Collocate

 ANS: B REF: 162

Which of the following refers to the establishment of a circuit between the caller and the party whose number was dialed?

a.

Call routing

c.

Collocate

b.

Call supervision

d.

Call setup

 ANS: D REF: 162

The maintenance of the circuit between a caller and the party whose number was dialed is referred to as:

a.

Call supervision

c.

Common carrier

b.

Call routing

d.

Cross-connect

 ANS: A REF: 162

Which of the following is a direct provider of a public telecommunications service that is subject to regulation by the FCC?

a.

PSTN

c.

MDF

b.

Regional office

d.

Common carrier

 The place that marks the difference between a LEC's facilities and the subscriber's CPE is known as:

a.

Demarc box

c.

Main distributing frame

b.

Distribution cable

d.

Demarcation point

 ANS: D REF: 147

The cabling that connects multiple subscriber drop wires in a neighborhood to a larger conduit is known as:

a.

Distribution cable

c.

Structured cabling

b.

Jump wires

d.

Conduit

 ANS: A REF: 153

The cable that runs from a subscriber's demarcation point to a telephone pole, or underground conduit, is referred to as:

a.

Distribution cable

c.

Jumper wires

b.

Drop wire

d.

Conduit

 ANS: B REF: 153

A thick tube in which cables are housed to remain protected from environmental damage is referred to as:

a.

Conduit

c.

Jumper wire

b.

Drop wire

d.

Distribution cable

 ANS: A REF: 152

The cabling and equipment located within a carrier's central office is known as:

a.

Jumper wires

c.

Main feeder

b.

Local loop

d.

Inside plant

 ANS: D REF: 155

Which of the following is the portion of a subscriber's connection to a carrier's network that links a residence or business to its local phone company's central office?

a.

Inside plant

c.

Local loop

b.

Main feeder

d.

Outside plant

 ANS: C REF: 149

The place where numerous individual incoming lines first terminate at a central office is called:

a.

Main feeder

c.

Main distributing frame

b.

Inside plant

d.

End office

 ANS: C REF: 157

The physical point at which a subscriber's facilities connect with a service provider's facilities is known as:

a.

Main feeder

c.

Rack

b.

Network interface device

d.

Serving area

 ANS: B REF: 147

Which of the following is a prefix that represents a line's central office prefix?

a.

NPA

c.

MDF

b.

NXX

d.

SAI

 ANS: B REF: 172

Which of the following is a technique in which signals between switches are communicated over a separate path on the network from that which is used by voice signals use?

a.

Point of presence

c.

Out-of-band signaling

b.

NANP

d.

Call routing

 ANS: C REF: 167

Which of the following is a type of telecommunications carrier that leases links, or other facilities, in wholesale amounts from another carrier, and resells the service to consumers under its name?

a.

Reseller

c.

PSTN

b.

Common carrier

d.

None of the above

ANS: A REF: 145

The geographical boundary that includes all of a central office's subscribers is known as:

a.

Serving area

c.

Demarcation point

b.

Regional office

d.

Outside plane

 ANS: A REF: 152

The device attached to incoming LEC lines at the network interface that prevents a customer's telephone equipment from being damaged, is referred to as:

a.

Service area interface

c.

Relay rack

b.

Structured cabling

d.

Station protector

 ANS: D REF: 148

Which of the following refers to the place where a wire ends?

a.

Trunk

c.

Termination

b.

Conduit

d.

Demarc box

 ANS: C REF: 144

A transmission route between switches is referred to as:

a.

Trunk

c.

Inside plant

b.

Termination

d.

Runway

 ANS: A REF: 164

The digits transmitted with a phone number to identify the number to which the call should be billed is referred to as:

a.

NXX number

c.

RAND

b.

ANI

d.

SAC

ANS: B REF: 172

COMPLETION

____________________ is the determination of the path that a call's circuit will travel in order to be completed.

ANS: Call routing REF: 162

____________________ is the establishment of a circuit between the caller and the party whose number she has dialed.

ANS: Call setup REF: 162

____________________ is the maintenance of the circuit between a caller and the called party.

ANS: Call supervision REF: 176

____________________ are direct providers of a public telephone telecommunications service that is subject to regulation by the FCC and state public utilities commission.

ANS: Common carriers REF: 145

The cable that connects a subscriber's demarcation point to a telephone pole is known as ____________________.

ANS: drop wire REF: 153

____________________ is the cabling and equipment located within a carrier's central offices.

ANS: Inside plant REF: 155

A circuit that is used for voice or data transmission is known as a(n) ____________________.

ANS: line REF: 144

The geographical boundary that includes all of a central office's subscribers is known as a(n) ____________________

ANS: Serving area REF: 152